Benchmark Website Usability

Measure how your or your competitor's website UX stacks up against industry standards in terms of usability.

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Solution Overview:

Benchmark Website Usability uses the System Usability Scale (SUS), a 10-question assessment that allows you to measure your website's UX performance, including ease of use, integrations, and intent to use again. Benchmark data helps grade your performance against historical averages and allows you to track improvement of each UX over time. Optionally, test competitive website UX to discover how you measure up.

Who is it for?

Product managers and UX designers working on benchmarking the UX of their websites or their competitors' websites.


  1. Provide the name and URL of your website.
  2. Provide instructions of a key task or tasks for users to complete
  3. Add a custom open-end question to the end of your survey
  4. Determine who you want to launch this survey to

Click here to view an example questionnaire.

Insights Captured

  • Usage frequency
  • Complexity
  • Ease of use
  • Integration
  • Inconsistency
  • User confidence
  • Challenges faced

What you get:

  • Overall system usability score, graded and benchmarked against the industry
  • Individual Usability Scores
  • Open-ended responses by question

To ensure your survey data is trustworthy and reliable, this survey includes built-in bot detection, fraud prevention, and automated open-end quality checks - powered by Research Defender. For more information about these features, please contact your Fuel Cycle account lead.

Sample Screenshots

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